Seller FAQs

FAQs SELLERS

Dear Sellers of Citikom.my, 


We get lot of queries from Sellers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on Citikom.my:

1.      When will I get my Payment?

 >> You will receive payments for your sales in 10 days of shipping the products. Please note we also do not get our commission on sale till you get payment. You need to make sure the status of the shipment is changed to "Shipped to Customer" with valid tracking details by logging to your vendor panel. For any finance related query send email to admin@citikom.my. If you are a new seller, your first payment can take up to 30 days since we need that time to setup your account for electronic payments.

 

2.      What is your Commission percentage?

 >>Our commission is 6% of total sale value.

 

3.      I uploaded products but they are not live on my shop. Why?

 >>We review all the product uploads to make sure the photo quality is acceptable, and the products are not illegal/offensive in nature. We take 24 hours to do it so your products can take maximum 24 hours to appear in your store on Citikom.my

 

4.      Do I need to invoice the customer?

 >> Yes, invoicing to customer and any taxation related to domestic sale is strictly your responsibility. Citikom.my is a marketplace platform which provides selling related services and therefore charges service commission for the sale from you.

 

5.      How do I get more marketing support from Citikom.my?

 >> Citikom.my is a neutral platform and supports marketing of seller stores in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request by dropping us a mail at admin@citikom.my.

 

6.      Do you have any listing charges?

 >> Currently we do not have any per item listing charges. You are free to upload as many products you want.

 

7.      Do you provide support in uploading the products?

 >> We’ll soon have an outsourced web production team which charges minimal amount for uploading your products. We will be happy to connect you to them if you need uploading support.

 

8.      How do I login to my vendor panel?

 >> Please login to your vendor panel here with your email ID and password: Vendor Login

 

9.      How will I know if I received any order?

 >> We send you instant email for any order received by you. Also, the orders will be available in your vendor panel.

 

10.   How do I update tracking details of the shipment?

 >> Please login to your vendor panel and put tracking details by opening your shipment. Please make sure any search filters are not clicked if you do not see your shipment. Please connect with us for training on how to manage your orders and business on Citikom.my at admin@citikom.my

 

11.   Do I need to sign any physical agreement?

 >> We have an electronic agreement with you, which you accept when you register your shop on Citikom.my. These are listed here for your reference:
Policy for Sellers and
General Terms and Conditions

 

 

12.   I have forgotten my vendor panel password. How do I reset it?

 >>Please click on the ‘forgot your password’ on the login page to reset your password.

 

Hope these answers to your general queries will help you. Please drop us a mail at admin@citikom.my if you have any further queries.

 

Happy Selling!

Regards,

Team Citikom.my

Start selling your product to the world today!